We like to feel that if our service is not good enough that our guests will let us know so that we can do something about it. In fact we would much prefer then telling us than reading about it on one of the many review websites that feature our hotel. Unfortunately, we do seem to have upset one couple recently with our breakfast which caused them to write to TripAdvisor and then repeat their complaint on Booking.com.
As hoteliers, we have no right of reply so I will use this blog to apologise if, as you say, your breakfast was “ all swimming in oil/fat ”, your poached egg was not “ sufficiently cooked” and the lift was out of order. We endeavour to do anything and everything we can to make amends where things are not to guest’s complete satisfaction....but if they prefer to air their complaint in a public forum then we accept that this is your choice.
