We were a bit surprised to find that our lack of a reception desk was something that our guests might miss. I have spent many an hour queuing at desks and find the wait frustrating and unnecessary.
Our preference is to welcome our guests by inviting them to sit them down in the lounge. Then we can register them in the comfort of our own chairs and serve them tea/coffee as needed. We also save money by not having staff standing all day behind a desk doing very little.
Departure is just as easy since we print all our bills out beforehand .... so no hanging around while we locate your bill then print it off. Seems obvious to us but maybe we’ll check to see what our guests want.
PS Just worked out that the cost of employing a receptionist would add approximately £5.00 per room per night to the bill
