Saturday, 10 December 2011
No more floods in rooms 105/107
Much better and more reliable rail service
Free parking throughout Eastbourne
No more hassle from the tax office
A reduction on VAT for hotels
To be number 5 on TripAdvisor
Another great year for Eastbourne
A happy New Year for all our guests
Free recycling for small businesses
Sunday, 27 November 2011
The survey, carried out by Unilever,concluded that an eight-minute shower used 62 litres of hot water, compared with an average bath's 80 litres which probably explains why the leaks from rooms 105 and 107 are doing so much damage to the ceiling in the front lounge!!!
Saturday, 29 October 2011
Sunday, 16 October 2011
I am not sure what attraction guest have for ruining our carpets but after a short time a lot of them are beginning to look the worse for wear. For example the burgundy coloured carpet in room 207 has seen so much spilt coffee that our Vax has overdosed on caffeine and given up he ghost. Similarly in room 205, one of our guests has kindly left the imprint of an iron in a spot which makes it impossible to disguise with bedroom furniture other than a large sized rug which then presents a trip hazard.
In the circumstances, the carpets had to go and we were left with the expense of two new carpets (and the promise of more possible accidents) or else replacing the carpets with wooden floors – a bit cold on the feet in the morning and a bit noisy for the room below when the guest is pacing back and forth in a pair of high heeled shoes .....stop fantasising now please gentlemen.
Actually, the result is quite pleasing and a big thanks to Steve for ensuring that the original floorboard were well and truly screwed down to minimise the possibility of squeaking floorboard – please note I said minimise not eliminate. In the meantime, we still have carpets (in rooms 105, 106, 107, 108 and 206) should you decide you want to tackle them with a cup of coffee , a glass of wine or the hotel iron.
Their lack of courtesy, appalling behaviour and rude manners is only compounded by the fact that having received no financial gain from their constant moaning they then take the matter to TripAdvisor. Whilst I am appalled if any of our guests should feel bad about their stay, I am even more appalled to hear stories of what my staff have had to put up with.
To add insult to injury we are then accused of double booking when booking.com send us a couple who they have not even booked into our hotel. Whilst I am sure that I would be aggrieved to find myself without a room on a Friday night, there is no excuse for the rudeness shown to the reception staff who was trying her best to sort out a suitable alternative.
I am not sure where they ended up as I did not see any review of their “more expensive sub-standard accommodation” but I was surprised that TripAdvisor allowed them to rate the quality and cleanliness of the bedroom when they didn’t even stay here!! I am also surprised that TripAdvisor allows them both to submit a review...maybe I should persuade some of my positives to do this as well!!!
Saturday, 18 June 2011
Just received the artwork for a forthcoming exhibition by photographer Shanon Kretschmer. The art work looks absolutely fantastic and we can't wait to get it on display. Shannon, who is an Australian photographer, says
"Photography is a dream, a passion, and a wonderfully unique communicator. Automatically igniting eccentric emotions and practically taking the viewer on a kaleidoscopic journey."
His exhibition can be seen at the da Vinci Hotel from Friday 24th June and will run until the Autumn. We hope that you will find time to come and look at his wonderful exhibition and support him by buying some of the excellent works for sale.
Thursday, 16 June 2011
Saturday, 4 June 2011
Thursday, 2 June 2011
On the pretext of dragging ourselves into the 21st century, the hotel now has its own facebook page which you can access at http://www.facebook.com/profile.php?id=1087777735. We hope you enjoy our entrance into the technological age...before you know it we'll be setting up on Twitter!!!!
Monday, 30 May 2011
Monday 30th May 2011 and today is the third anniversary of the opening of the hotel. Our blog dated 30/05/08 gives a flavour of the preparations on the day........
Frank is sanding the kitchen ceiling, Heather is hoovering the carpets, Bob is fitting the front door knob, Micaela is preparing the food, Lesley is looking after the rooms, Mary is still hanging pictures, Trevor is fitting the last few electric points and Lorraine is putting the finishing touches to the curtains. Ady is painting the front and the window cleaners arrive and tell me that their pole isn't long enough.
Strange to think that at the time we were excited at the prospect of opening four rooms when we are now just about to open rooms twenty and twenty one. Also, three years later, we have a lift that works (mostly), two breakfast rooms instead of one and our own facebook page.
Of course, we are still not there just yet. We have plans for a new bar at the front, the garden at the back and decisions to make about the kitchen downstairs and whether to offer evening meals. However, we think that we have achieved quite a lot in three years.
Tonight we shall break open a bottle of champagne and toast everyone (guests and staff) who have made these three years so special. A special thank you to Frank who has done such an excellent job as manager. Thanks also to our housekeepers, receptionists, bar staff and maintenance...also to the artists for showing their work here.
A special thanks to the lift engineer who spends most of his working week with us, the contractor who put our showers in the wrong way around, the council for letting us keep our sign and the guest who asked us to cover all the "naughty bits" on our art work so her child would not be shocked.
Sunday, 29 May 2011
Sunday, 15 May 2011
My opinion is that if you want to buy a copy of the guide then you save yourself a few pennies and buy the 2009 version!!!
Tuesday, 26 April 2011
Sunday, 24 April 2011
Friday, 15 April 2011
Friday, 8 April 2011
A trailer for the film featuring many views of Eastbourne can be found at http://www.youtube.com/watch?v=UoGHiBsrJKk
Monday, 14 March 2011
Meanwhile Frank has been doing his own analysis of the feedback statistics and it seems that we get the best ratings from couples and single men. Our worst ratings are invariably from single women....heaven only knows why we are not delivering for this group but it is an interesting statistic and one which we will need to investigate.
Monday, 3 January 2011
STOP PRESS Both water tanks are mended and the top rooms are open for business.