Monday, 14 March 2011

Feedback from customers

Just found an interesting website which compiles comments from various review websites. Information can be found at The hotel fares well with positive comments about helpful and polite staff, convenient location, large rooms, comfortable beds and good food. A few negative comments about bathrooms but these have all now been upgraded.

Meanwhile Frank has been doing his own analysis of the feedback statistics and it seems that we get the best ratings from couples and single men. Our worst ratings are invariably from single women....heaven only knows why we are not delivering for this group but it is an interesting statistic and one which we will need to investigate.